Shipping & Returns


New Zealand

Shipping

$7 Flat rate urban shipping on orders up to $149

Free urban shipping on orders over $150

$10 Flat rate rural shipping on orders up to $149

Rural orders over $150 shipping is $3

International Shipping - please enquire.

We aim to ship your order within 1-2 business days of receiving payment.

Items are sent via courier and we cannot post to PO Boxes. We do not offer pickups.

Once items are posted, please keep an eye on your tracking information. We sadly have no control over couriers and given current uncertain times, orders may be delayed. Couriers are usually 1-2 days for New Zealand urban areas and slightly longer for rural.

 

Returns

Kekoa wants you to be completely happy with your purchase. If you are not, please contact us within 7 days of receiving your order at hello@kekoa.co.nz

 

Change of mind

We offer a refund, exchange or store credit on full priced items – once items received back.

To be eligible, your item(s) must be unused, unwashed, and in the same condition that you received it (including packaging where applicable).

Unfortunately, there is no refund, exchange or store credit on Natures Touch products due to the nature of these items. There is also no refund, exchange or store credit on sale items, these are final sale.

You are responsible for return shipping costs, unless we have made a mistake with your order. Return post must be signature required or tracked as we are not responsible for any lost items. Shipping is non-refundable, and any items exchanged will be charged another shipping fee.

Please contact us BEFORE returning your goods. If your items were eligible for free shipping, we reserve the right to deduct shipping costs off the return amount.

 

Faulty Goods

If an item is faulty or you have not received what you ordered (our fault) we will meet our obligations under the Consumer Guarantees Act 1993.

 

Please contact us within 2 months for faulty items.

 

Australia

Shipping

Free on orders over $300 NZD

$20 NZD Untracked – expected in 3-6 days via NZPost/Australia Post

$25 NZD Tracked – expected in 3-6 days via NZPost/Australia Post

$35 NZD Courier (tracked) – expected in 2-3 days (via Courier Post/DHL)

We aim to ship your order within 1-2 business days of receiving payment.

We cannot post to PO Boxes sadly.

Once items are posted, please keep an eye on your tracking information. We sadly have no control over couriers and given current uncertain times, orders may be delayed.

 

Returns

Kekoa wants you to be completely happy with your purchase. If you are not, please contact us within 7 days of receiving your order at hello@kekoa.co.nz

 

Change of mind

We offer a refund, exchange or store credit on full priced items – once received back in New Zealand.

To be eligible, your item(s) must be unused, unwashed, and in the same condition that you received it (including packaging where applicable).

Unfortunately, there is no refund, exchange or store credit on Natures Touch products due to the nature of these items. There is also no refund, exchange or store credit on sale items, these are final sale.

You are responsible for return shipping costs, unless we have made a mistake with your order. Return post must be signature required or tracked as we are not responsible for any lost items. Shipping is non-refundable, and any items exchanged will be charged another shipping fee.

Please contact us BEFORE returning your goods. If your items were eligible for free shipping, we reserve the right to deduct shipping costs off the return amount.

 

Faulty Goods

If an item is faulty or you have not received what you ordered (our fault) we will meet our obligations under the Consumer Guarantees Act 1993 (New Zealand).

Please contact us within 2 months for faulty items.

 

Europe & UK

Shipping

Free on orders over $300 NZD

$40 NZD Untracked – expected in 6-10 days via NZPost/Local country’s post

$45 NZD Tracked – expected in 6-10 days via NZPost/Local country’s post

$60 NZD Courier (tracked) – expected in 3-6 days (via Courier Post/DHL)

We aim to ship your order within 1-2 business days of receiving payment.

We cannot post to PO Boxes sadly.

Once items are posted, please keep an eye on your tracking information. We sadly have no control over couriers and given current uncertain times, orders may be delayed.

 

Returns

Kekoa wants you to be completely happy with your purchase. If you are not, please contact us within 7 days of receiving your order at hello@kekoa.co.nz

 

Change of mind

We offer a refund, exchange or store credit on full priced items – once received back in New Zealand.

To be eligible, your item(s) must be unused, unwashed, and in the same condition that you received it (including packaging where applicable).

Unfortunately, there is no refund, exchange or store credit on Natures Touch products due to the nature of these items. There is also no refund, exchange or store credit on sale items, these are final sale.

You are responsible for return shipping costs, unless we have made a mistake with your order. Return post must be signature required or tracked as we are not responsible for any lost items. Shipping is non-refundable, and any items exchanged will be charged another shipping fee.

Please contact us BEFORE returning your goods. If your items were eligible for free shipping, we reserve the right to deduct shipping costs off the return amount.

 

Faulty Goods

If an item is faulty or you have not received what you ordered (our fault) we will meet our obligations under the Consumer Guarantees Act 1993 (New Zealand).

Please contact us within 2 months for faulty items.

 

USA

Shipping

Free on orders over $300 NZD

$42 NZD Untracked – expected in 6-10 days via NZPost/USPS

$47 NZD Tracked – expected in 6-10 days via NZPost/USPS

$62 NZD Courier (tracked) – expected in 3-6 days (via Courier Post/DHL)

We aim to ship your order within 1-2 business days of receiving payment.

We cannot post to PO Boxes sadly.

Once items are posted, please keep an eye on your tracking information. We sadly have no control over couriers and given current uncertain times, orders may be delayed.

 

Returns

Kekoa wants you to be completely happy with your purchase. If you are not, please contact us within 7 days of receiving your order at hello@kekoa.co.nz

 

Change of mind

We offer a refund, exchange or store credit on full priced items – once received back in New Zealand.

To be eligible, your item(s) must be unused, unwashed, and in the same condition that you received it (including packaging where applicable).

Unfortunately, there is no refund, exchange or store credit on Natures Touch products due to the nature of these items. There is also no refund, exchange or store credit on sale items, these are final sale.

You are responsible for return shipping costs, unless we have made a mistake with your order. Return post must be signature required or tracked as we are not responsible for any lost items. Shipping is non-refundable, and any items exchanged will be charged another shipping fee.

Please contact us BEFORE returning your goods. If your items were eligible for free shipping, we reserve the right to deduct shipping costs off the return amount.

 

Faulty Goods

If an item is faulty or you have not received what you ordered (our fault) we will meet our obligations under the Consumer Guarantees Act 1993 (New Zealand).

Please contact us within 2 months for faulty items.